Refund and cancellation policy
1. What you are charged for
We charge only for full image downloads. You are never charged for images you have not downloaded, for approving an image, or for regenerations, edits, re-crops or fixes. Because of this, there is nothing to refund for work you did not download.
2. How charges are made
Downloads are billed in batches, on our twice-monthly invoicing cycle or by invoice, as described on our pricing page. Each invoice lists the downloads it covers.
3. Billing disputes and credit requests
If you believe a charge is wrong (for example, an image billed twice, or an image that was unusable when downloaded), email hello@sparkfoundrygroup.com within 30 days of the invoice date. Please include the invoice number and the images concerned.
We will review each request and reply. Where a request is accepted, we will, at our discretion, either issue a credit against your future invoices or refund the amount to the card used for payment. Card refunds are processed through Stripe and usually reach your account within 5 to 10 business days, depending on your bank.
Requests made more than 30 days after the invoice date may not be eligible.
4. Image quality
If an image is not right, reject it in your client gallery before downloading it. We will fix or regenerate it at no charge. Approving and downloading an image confirms you accept it.
5. Cancellation
There is no subscription and no minimum term unless your quote or contract says otherwise. You can stop using our service at any time by emailing hello@sparkfoundrygroup.com. Downloads made before you cancel are billed on the next invoice in the normal way. Nothing further is charged after that.
If you have a separate written agreement with us, its cancellation terms apply where they differ from this policy.
6. Contact
Spark Foundry. Email hello@sparkfoundrygroup.com.